[Remote] Technical Support Engineer Tier I - North Carolina

Note: The job is a remote job and is open to candidates in USA. Action1 is an autonomous endpoint management platform trusted by thousands of organizations, including many Fortune 500 companies.

They are seeking a Technical Support Engineer Tier I to provide efficient technical support, troubleshoot customer issues, and enhance the customer support process.

Responsibilities Provide timely, efficient technical support with prompt responses to customer inquiriesTroubleshoot and resolve customer issues via phone and other communication channelsFollow up with customers post-troubleshooting to ensure full product functionalityBuild and maintain an internal knowledge base with useful guides and solutionsContinuously refine and enhance the customer support process for better efficiencyReproduce customer-reported issues and escalate confirmed problems to the appropriate teamsParticipate in customer meetings when needed to troubleshoot and resolve issues directly Skills Have a foundational understanding of Microsoft Windows operating systemsShow interest in troubleshooting software and resolving patching issuesHave basic exposure to PowerShell (e.g., reading or running simple scripts)Be familiar with macOS and/or Linux environmentsUnderstand basic software installation processes (installers, setup steps, configurations)Have experience in customer service, helpdesk, or IT support rolesDemonstrate strong communication and problem-solving skillsBe motivated to learn and grow within a technical support roleIntroductory knowledge of Active Directory or Group PolicyExposure to patch management or endpoint management toolsBasic familiarity with system logs or tools like Windows Event ViewerExposure to Windows Server environmentsBasic understanding of IT security principlesAbility to identify and troubleshoot failed patch installationsFamiliarity with software deployment and configuration using install switchesAbility to review and interpret logs and event data Benefits Engaging challenges and opportunities to solve real-world problems.Continuous professional growth and learning with cutting-edge technologies.A stable income, flexible working hours, and opportunities for advancement.A supportive and collaborative team of skilled professionals.A remote-first culture, offering flexibility and work-life balance.

Company Overview Autonomous endpoint management with a scalable and secure cloud-native platform configurable in 5 minutes, with no VPN needed It was founded in 2018, and is headquartered in Houston, Texas, USA, with a workforce of 51-200 employees.

Its website is https://www.action1.com.