CRM Product Owner

Salary: £40,000 - 51,693 per year

Requirements

• Experience as a CRM Product Owner, Product Manager, or CRM-focused Business Analyst
• Track record of managing CRM roadmaps, backlogs, and delivery
• Hands-on experience configuring a CRM such as Microsoft Dynamics 365, HubSpot, or Salesforce
• Experience building workflows, automations, and process logic
• Experience with HubSpot, Power Platform, CRM transformation projects, or enterprise integrations would be particularly useful
• Ability to work confidently with both technical and non-technical stakeholders
• Experience managing competing priorities and making collaborative decisions
• Ability to take ownership, challenge constructively, and improve how things work

Responsibilities

• Take ownership of two key CRM platforms: Microsoft Dynamics 365 and HubSpot
• Own the CRM roadmap and backlog, prioritising improvements and translating business needs into practical system changes
• Work closely with teams across the organisation to understand their needs and improve their day-to-day work
• Configure and optimise Dynamics 365, including entities, forms, views, business rules, and model-driven apps
• Build and maintain HubSpot workflows, automations, and integrations
• Work closely with our internal Data team and external suppliers to coordinate technical changes
• Ensure integrations, data flows, and releases are delivered properly
• Get involved in data models, workflow logic, and the wider data environment
• Maintain clear requirements, documentation, solution designs, and test plans
• Monitor platform performance, user feedback, and data quality

Technologies

• CRM
• HubSpot
• Support
• Product Manager
• Product Owner
• Salesforce
• Office 365

More

We offer a fully remote working arrangement for this CRM Product Owner role, with a salary of up to £51,693. You will have the opportunity to develop your expertise across Dynamics 365, HubSpot, and modern data practices, with support for further training and professional development. This is a hands-on and strategic role where you can take real ownership of a core CRM platform and have a direct impact on how our business works. We welcome diverse applicants and are dedicated to treating all applicants with dignity and respect, regardless of background.

last updated 35 week of 2026