Senior ERP Consultant – Implementation & Customer Success

Salary: £42,500 - 72,000 per year

Requirements

• At least five years experience implementing, consulting on or advising around ERP systems.
• Proven experience delivering successful ERP implementations and strong customer outcomes.
• Experience improving, optimising or leading change within existing ERP customer environments.
• Strong knowledge of processes such as stock, purchasing, order management, fulfilment, finance and reporting.
• Solid SQL and technical capability, with the confidence to investigate data and get under the hood when required.
• Experience running discovery, requirements gathering and business process mapping.
• Confidence training users and working with non-technical stakeholders.
• Strong communication skills and the confidence to challenge, guide and influence.
• The ability to bring structure and calm when customers are under pressure.
• A practical, proactive mindset and willingness to get involved wherever the customer or wider business needs you.
• The flexibility to travel extensively across the UK and stay away from home regularly.

Responsibilities

• Deliver ERP implementation projects across different industries.
• Lead optimisation, improvement and change projects within existing customer environments.
• Understand customer workflows and translate them into practical ERP solutions.
• Run discovery, requirements gathering, process mapping, training and go-live support.
• Configure solutions and support customers through implementation and adoption.
• Build trusted relationships with senior stakeholders and day-to-day users.
• Challenge customer assumptions constructively when there is a better way to achieve the outcome.
• Use SQL and data investigation to support configuration, troubleshooting and validation.
• Work closely with Support, Product and Development to resolve issues and improve delivery.
• Feed customer insight back into our business to improve the product, process and customer experience.
• Help shape how implementation and Customer Success are delivered as our business grows.

Technologies

• ERP
• Support
• SQL

More

We build ERP software that helps ambitious UK businesses run their day-to-day operations, from orders, stock, purchasing and warehouse processes to fulfilment, reporting, finance and customer service. This is a field-based, customer-facing Senior ERP Consultant role offering a salary of 55,000–65,000 plus car allowance and benefits on a permanent full-time basis. We are a small, agile and fast-moving software business, and you will have genuine ownership of customer outcomes, direct access to leadership, and the opportunity to influence project delivery, product development and Customer Success. You will travel extensively across the UK with regular overnight stays, working closely with customers to make ERP genuinely work for them and deliver measurable improvements.

last updated 36 week of 2026