2nd Line IT Support

Salary: £28,750 - 32,000 per year

Requirements

• Previous experience in a similar role providing technical support to end-users.
• Strong knowledge of IT infrastructure components, including hardware, software, and networking.
• Familiarity with Azure AD, Intune, and Microsoft Entra for user and computer management.
• Proficiency in using ticketing systems such as Autotask, ServiceNow, or Jira to track support requests.
• Experience with supporting mobile devices (iOS and Android) in an enterprise environment.
• Knowledge of Mac OS and Windows operating systems, including troubleshooting software installations and configurations.
• Familiarity with SCCM or similar tools for software deployment and management.
• Understanding of TCP/IP networking protocols and troubleshooting network connectivity issues.
• Basic knowledge of Linux-based systems is a plus.
• GCSE or equivalent education (preferred).
• 3 years of technical support experience (required).
• 3 years of customer service experience (preferred).
• 2 years of networking experience (required).
• 2 years of Microsoft 365 experience (required).
• Work authorization in the United Kingdom (required).

Responsibilities

• Provide first and second-line technical support to end-users for IT infrastructure, including hardware, software, and network-related issues.
• Troubleshoot and resolve user problems via phone, email, or remote access tools.
• Document and track all support requests using ticketing systems.
• Support users with Windows and Mac OS operating systems, including troubleshooting software installations and configurations.
• Assist with deploying and managing software packages using SCCM or similar tools.
• Troubleshoot network connectivity issues, including TCP/IP configurations and DNS resolutions.
• Assist with setting up and troubleshooting network devices such as Ubiquiti switches and access points.

Technologies

• Android
• Azure
• Hardware
• Support
• JIRA
• Linux
• Microsoft 365
• Mobile
• Network
• ServiceNow
• TCP/IP
• Windows
• iOS
• Office 365
• Cloud

More

We are seeking a dedicated technical support professional to join our team in Borehamwood. This is a full-time, permanent position offering a competitive salary range of £28,750.00 to £32,000.00 per year. You will be part of a dynamic team focused on providing excellent support to our users. Our organization values continuous improvement and the professional growth of each team member.

last updated 20 week of 2026