DB&T Technical Engineer

Salary: £30,000 - 30,000 per year

Requirements

• We require a full driving licence.
• We require knowledge of ITIL practices and a demonstrable understanding of the ITIL Service Management framework.
• We require an Advanced Level Qualification.
• We require experience providing Service Desk operations in a multi-site, nationwide service environment.
• We require experience delivering quality services in compliance with service agreements and performance targets.
• We require a demonstrable understanding of ChromeOS and Windows 10/11 operating systems.
• We require experience using ServiceNow or an equivalent ticketing system.
• We require an appreciation of the ISO/IEC 20000 quality standard.
• We require experience working in a SOX-compliant and ISO/IEC 20000-accredited organisation or function.
• We require excellent application and technical knowledge, with the proven ability to learn new and complex software applications.
• We require strong interpersonal skills and the ability to communicate effectively with staff and management.
• We require a good understanding of customers business operations and a detailed understanding of their key applications and services.
• We prefer ITIL Practitioner or Foundation certification.
• We prefer one or more professional qualifications from leading solution providers such as Microsoft, Cisco, SDI, Google, or similar.

Responsibilities

• We contribute to the services of a nationwide network of Service Desk specialists and ensure successful resolution and fulfilment of requests across 1st and 2nd tier applications, hardware, audio-visual equipment, desktop operating systems, mobile devices, and printers.
• We identify impediments affecting the efficient delivery of applications and services and determine and execute appropriate mitigation or resolution measures.
• We reduce the impact of service-affecting incidents and problems by ensuring an appropriate and timely response to reported issues.
• We ensure accurate recording of service requests and incidents, including correct categorisation and notation for timely and relevant reporting.
• We provide desk-side and remote assistance as required.
• We share responsibility for the day-to-day operation of the Service Desks 2nd tier operations and ensure services meet or exceed service agreement standards.
• We share responsibility for 2nd line incident resolution, request fulfilment, field services, desk-side support, and end-user computing.

Technologies

• Cisco
• Hardware
• Support
• ITIL
• Mobile
• Network
• ServiceNow
• Windows
• Citrix
• Office 365

More

We are Veolia, working from our head office in Cannock, WS11 8JP, with a 40-hour working week and a salary of up to £30,000 plus our benefits package. We offer 25 days of annual leave, a company pension scheme, discounts with retailers, wellbeing support, 24-hour virtual GP access for you and your household, one paid volunteer day each year, ongoing training and development, and employee financial wellbeing support through Stream. We are committed to ecological transformation, supporting our communities, protecting the environment, and fostering an inclusive workplace. We are proud to be named one of The Sunday Times Best Places to Work for three consecutive years, and we provide reasonable adjustments and a fair, diverse, and supportive hiring process.

last updated 25 week of 2026