IT Service Desk Engineer

Salary: £27,000 - 32,000 per year

Requirements

• 12+ months experience in a helpdesk or IT support role
• Experience with Windows 10/11 managed support
• Printer and server management (2016/2019)
• Management of domains/DNS (GoDaddy, 123 Reg, etc.)
• Office 365 Admin Centre / Exchange experience
• SharePoint, OneDrive, and Teams support
• Networking (DNS, DHCP, TCP/IP)
• Cybersecurity solutions (AV, email security, web filtering)
• 2+ years of experience in an MSP environment (preferred)
• Knowledge of Hyper-V / VMware (preferred)
• VOIP telephony support (3CX, Horizon) (preferred)
• Remote Desktop solutions (Azure WVD, RDS) (preferred)
• MDM solutions (Intune, Hexnode, etc.) (preferred)
• Experience with ConnectWise Manage, Automate RMM tools, and IT Glue (preferred)

Responsibilities

• Logging all actions and ensuring accurate documentation in ConnectWise
• Answering calls and delivering excellent customer service at all times
• Meeting individual and team KPI targets in line with Service Desk goals
• Escalating IT issues to the Senior Service Desk Engineer or Service Desk Manager when required
• Managing and maintaining IT Glue documentation for customers and internal use
• Collaborating with the Sales team to provide solutions and recommendations
• Supporting hosted environments and local infrastructure for clients
• Diagnosing and resolving technical issues for clients and internal teams
• Assisting in small to medium-sized IT projects as directed by the Service Desk Manager
• Applying security updates and system upgrades for clients and internal systems
• Setting up and configuring core servers for clients and internal use
• Ensuring software licensing records are maintained
• Providing technical support for both Mac and PC users

Technologies

• Azure
• Hyper-V
• Support
• Office 365
• Security
• SharePoint
• TCP/IP
• VMware
• Web
• Windows
• Cloud

More

We are a leading IT service provider looking for a skilled Service Desk Engineer (1st/2nd Line) to join our dynamic and fast-paced team. In this role, you will have the opportunity to provide high-quality IT support and solutions to a diverse client base. We offer a supportive work environment and are committed to helping you grow in your career.

last updated 20 week of 2026