Data Support Specialist, CDS Operations

Salary: £35,000 - 75,000 per year

Requirements

• Prior experience in a customer service technical support role
• SQL and relational database knowledge
• Proficient in Microsoft Office products
• Excellent analytical and problem-solving skills
• Strong problem solving and process reengineering skills
• Excellent verbal and written communication skills in English

Responsibilities

• Conduct data investigations to identify origin and potential corrections
• Troubleshoot data and tool issues/errors, analyzing the return to make an informed deduction to be communicated to requesters
• Set up 3rd Party exports/imports and ensure that we have the necessary Data Release Authorization in place
• Troubleshoot report queries by reviewing report calculations, parameters and underlying data, and explaining what the reporting fields are returning and the reports purpose
• Create and maintain internal/external user access to our supported tools, including DecisionSource, Data Quality Services, FileMover, APIs, and others
• Understand the tools we maintain and use this knowledge to provide training and guidance to users
• Continue education on various functions and skills utilized in the position

Technologies

• Support
• SQL
• REST

More

At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list, and we make a difference through charitable activities in our communities across the globe. BCD Travel helps companies travel smart and achieve more through digital experiences that simplify business travel. Our 15,000+ team members support clients in 170+ countries, and our comprehensive solutions include meetings and events management and global consultancy services. This remote role is advertised across Singapore, the United Kingdom, Spain, and Poland, with specific in-office expectations for some locations. We offer flexible working hours, work-from-home or remote opportunities, growth potential, generous vacation days, a fair compensation package with wellbeing tools, travel industry perks and discounts, and an inclusive environment where diversity is celebrated.

last updated 35 week of 2026