Atlassian JSM Administrator / Engineer

Salary: £? - ? per year

Requirements

• Hands-on experience administering Atlassian Jira Service Management Cloud.
• Strong understanding of JSM configuration, workflows, request types, portals, and forms.
• Experience creating and managing automation rules.
• Knowledge of Jira user management, permissions, and access controls.
• Practical experience using JQL.
• Strong analytical, troubleshooting, and problem-solving skills.
• Ability to document solutions clearly and communicate effectively with technical and non-technical stakeholders.
• Active UK Security Clearance (SC) required.

Responsibilities

• Configure and maintain Jira Service Management projects, workflows, and request types.
• Design and implement automation rules to streamline service delivery and reduce manual effort.
• Manage users, groups, roles, and permissions.
• Maintain and support integrations including email, monitoring tools, identity platforms, and third-party services.
• Ensure platform stability, performance, and operational reliability.
• Configure and enhance portals, requests, forms, queues, and workflow processes.
• Develop and maintain JQL queries, filters, dashboards, and reporting.
• Troubleshoot platform issues using a structured analytical approach.
• Create and maintain knowledge articles, technical documentation, and configuration records.
• Champion standardisation over unnecessary customisation.
• Minimise global configuration changes through appropriate governance.
• Ensure workflows, automations, and integrations are clearly documented.
• Maintain clear roles, responsibilities, and ownership across the platform.

Technologies

• Atlassian
• Cloud
• Support
• JIRA
• Security
• DevOps

More

We are seeking an experienced Atlassian JSM Administrator / Engineer to support the configuration, optimisation, and ongoing improvement of a Jira Service Management Cloud platform. This is a contract role for approximately 6 months, likely to extend, with a daily rate of £450 - £550 inside IR35. The position is fully remote and requires active UK Security Clearance (SC). We are looking for someone who enjoys building effective service solutions, improving operational processes, and enabling teams through smart platform configuration, automation, and strong governance.

last updated 31 week of 2026