Manufacturing IT Support Engineer

Salary: £35,000 - 35,000 per year

Requirements

• We are looking for someone with strong IT support skills, ideally from a manufacturing environment.
• We need experience with Windows 11, basic networking, Intune, Prodigy shopfloor systems, Active Directory administration, and change control of production systems.
• We expect experience managing and resolving tickets using an ITSM ticketing package.
• We value experience deploying software via SCCM and providing remote support through RDP, SCCM Remote Control, Teams, Dameware, and other remote tools.
• We would like experience deploying desktops and laptops to new and existing users.
• We are looking for a good customer-focused attitude and the ability to work conscientiously and collaboratively.
• You must be willing to undertake UK Security Clearance to SC level and be free of a criminal record.
• A-Level or equivalent is preferred.
• IT Support experience of 3 years is preferred.

Responsibilities

• We support our FTSE 100 aerospace customer with manufacturing IT systems.
• We maintain backups of critical manufacturing systems and risk registers.
• We respond to production-affecting shop floor IT incidents at our Luton site.
• We work closely with maintenance and client teams on the shop floor and build strong working relationships.
• We manage and resolve IT support tickets and provide remote support where needed.
• We deploy software and set up desktops and laptops for new and existing users.
• We help bridge the gap between IT systems and aircraft production.
• We develop the successful candidates skills through training and ongoing support so they can grow into the role.

Technologies

• Active Directory
• Support
• ITSM
• Security
• Windows

More

We are BTL IT Solutions, and we pride ourselves on customer service, placing our clients at the heart of everything we do. This is a full-time, permanent role based in person at our Luton site, supporting a FTSE 100 bluechip aerospace customer with manufacturing IT systems. The role offers a unique opportunity to work at the intersection of IT and aircraft production, with training provided on our Prodigy shopfloor system and support to help the successful candidate grow and flourish. We offer a salary from £35,000 per year and benefits including a canteen, company events, company pension, discounted or free food, free parking, and on-site parking.

last updated 25 week of 2026