IT Support Analyst

Salary: £40,000 - 80,000 per year

Requirements

• We are looking for someone who enjoys troubleshooting and resolving technical issues and can explain solutions clearly to non-technical users.
• We need someone who is highly organised and able to manage multiple support requests and priorities effectively.
• We need someone who takes ownership of incidents through to resolution and keeps users informed and supported.
• We are looking for someone who works well both independently and as part of a collaborative team.
• We need someone who is adaptable and comfortable working across a broad range of technologies and environments.
• We require professionalism, integrity, and a commitment to safeguarding and data protection.
• We require experience in an IT Support Analyst or similar customer-facing IT support role.
• We require strong knowledge of Microsoft operating systems and Microsoft 365 administration tools, including Azure AD, Intune, and Exchange.
• We are looking for someone based in or able to work from our Regional Support Office in Warwick five days per week.

Responsibilities

• We provide responsive technical support to our campuses and Regional Support Office via remote tools, phone, email, and service tickets.
• We diagnose, troubleshoot, and resolve hardware, software, and system issues across Windows devices, peripherals, and classroom technology.
• We manage incidents and requests through our IT service management platform, ensuring timely resolution and clear communication.
• We install, configure, and support end-user devices and software, including laptops, desktops, and AV equipment.
• We administer Microsoft 365 services, including Azure AD, Intune, and Exchange.
• We support onboarding and offboarding processes, including account setup, device preparation, and access management.
• We assist with software deployment, device lifecycle management, and routine maintenance tasks.
• We provide occasional on-site support for classroom technology, AV systems, printers, and network connectivity.
• We contribute to IT documentation, knowledge base articles, and continuous service improvement initiatives.
• We support IT projects and system upgrades as required.

Technologies

• Azure
• Hardware
• Support
• Microsoft 365
• Network
• Windows
• Office 365
• Cloud

More

We are OneSchool Global UK, part of OneSchool Global, one of the worlds largest truly global schools, with over 8,000 students, 120+ campuses, and 2,000 staff across 20 countries. In the UK, we operate 23 campuses across England, Wales, Scotland, and Northern Ireland, supported by our Regional Support Office in Warwick. We offer a collaborative and supportive team environment, competitive salary, staff laptop, free breakfast and lunches, on-site free parking, 25 days annual leave plus statutory bank holidays, a workplace pension scheme, staff referral scheme, and strong career advancement opportunities. Our culture is built on strong values and a commitment to high-quality, technology-empowered learning environments, with safeguarding and safer recruitment at the heart of everything we do.

last updated 19 week of 2026