SC Cleared User Researcher

Salary: £123,480 - 123,480 per year

Requirements

• Active SC Clearance and BPSS clearance.
• Extensive user research experience within UK public sector environments.
• Strong knowledge and practical application of GDS standards, service assessments, and user-centred design principles.
• Experience delivering research across multiple phases of the service lifecycle.
• Ability to analyse complex research findings and present actionable insights to a variety of audiences.
• Proven experience influencing stakeholders at all levels, including senior leadership.
• Strong understanding of accessibility and inclusive design.
• Experience working within agile, multidisciplinary delivery teams.
• Excellent stakeholder management, communication, and facilitation skills.
• Knowledge of research ethics, safeguarding, and participant wellbeing considerations.

Responsibilities

• We plan and conduct user research activities using appropriate qualitative and quantitative research methods.
• We apply a range of user research methods across different service lifecycle phases and advise teams on best practice.
• We synthesise and communicate user insights in a clear, impactful way to influence service design, policy development, and strategic decision-making.
• We establish and embed a strong user-centred design culture within agile delivery teams.
• We work closely with multidisciplinary teams including Product, Delivery, Service Design, Policy, Operations, and User-Centred Design professionals.
• We champion user-centred and inclusive design principles across the organisation.
• We research diverse user groups to ensure digital services are accessible and inclusive.
• We influence senior stakeholders and demonstrate the value of user-centred design through evidence-based recommendations.
• We ensure ethical research standards are maintained and that participants wellbeing and safeguarding requirements are upheld throughout research activities.
• We support the development of service strategies, transformation roadmaps, and future-state service propositions.

Technologies

• Support
• Security

More

We are recruiting an experienced User Researcher to join a major public sector transformation programme. This is a predominantly remote role with occasional travel required for user research activities. We offer a competitive day rate of £492 per day, and the role is inside IR35. This is an opportunity to work in a collaborative, user-focused delivery environment alongside experienced digital, product, and design professionals, contributing to high-profile services that make a real impact.

last updated 28 week of 2026