IT Support Technician

Salary: £30,000 - 32,000 per year

Requirements

• 3+ years experience in IT, application or systems support
• Strong troubleshooting mindset with experience resolving application-level issues
• Working knowledge of Windows Server and networking fundamentals
• Experience working with ticketing systems and service management processes
• Confident communicating with customers and managing stakeholder relationships
• Ability to prioritise workload and work independently
• Desirable: SQL experience (queries, reporting, data integrity)
• Desirable: Experience supporting business-critical applications

Responsibilities

• Provide 2nd line technical and application support to internal users and external customers
• Take ownership of escalated issues and manage them through to resolution
• Identify root causes of recurring issues and implement long-term fixes
• Support system upgrades, testing, and deployment of new features
• Maintain and improve internal documentation and support processes
• Monitor system performance and proactively identify risks or vulnerabilities
• Act as a technical point of contact for key customer accounts
• Deliver onboarding, user training, and best-practice guidance
• Monitor customer usage and engagement to reduce churn
• Translate customer feedback into actionable improvements
• Support SQL-based databases, ensuring performance and integrity (desirable)
• Write and optimise SQL queries for reporting and issue resolution (desirable)
• Investigate data discrepancies and support data migrations (desirable)

Technologies

• Support
• SQL
• Security
• Windows

More

We are a leading organization operating the largest purpose-built alarm receiving centre and remote monitoring station in Europe, delivering critical security and monitoring services to clients across the UK. We offer a competitive salary of £30,000–£35,000 depending on experience, and this role is based on-site in Cambridgeshire. As a 2nd Line Technical Support Engineer, you will have the opportunity to work in a dynamic environment where you act as a crucial bridge between IT, data, and customers, ensuring high-quality user experience and system stability.

last updated 15 week of 2026