1st/2nd Line Support Engineer

Salary: £30,000 - 30,000 per year

Requirements

• Experience in a 1st Line or 2nd Line IT support role
• MSP experience is highly desirable
• Strong customer service and communication skills
• Good troubleshooting mindset
• Organised and comfortable managing tickets
• Full driving licence beneficial (not essential at 1st line level)

Responsibilities

• Acting as a key point of contact for incoming support tickets
• Providing remote 1st and 2nd line support to clients
• Troubleshooting Microsoft 365 and Windows desktop issues
• Managing Active Directory tasks (users, permissions, group policy)
• Supporting endpoint and Intune-related queries
• Investigating basic networking issues (DNS, DHCP, TCP/IP)
• Escalating more complex issues to senior engineers
• Maintaining accurate ticket updates and documentation
• Occasionally attending client sites (if at 2nd line level)

Technologies

• Active Directory
• Support
• Microsoft 365
• TCP/IP
• Windows
• Office 365
• Hardware
• SharePoint

More

We are a well-established Managed Service Provider located in Ashford, offering a supportive environment with genuine opportunities for progression. Our team supports a diverse range of external clients in a structured yet fast-paced setting. You will have the opportunity to learn and share knowledge while working with modern technologies. We offer a competitive salary of up to £32,000 depending on experience, along with a clear pathway for career advancement.

last updated 17 week of 2026