2nd Line IT Support Engineer

Salary: £31,663 - 31,663 per year

Requirements

• Experience with Microsoft 365, Intune, and Freshdesk
• Strong troubleshooting and technical support skills
• Experience supporting remote users
• Previous involvement in technical projects or system rollouts
• Knowledge or experience of CCTV systems (Hikvision desirable)
• Excellent communication skills and a collaborative approach

Responsibilities

• Provide 2nd line support and assist front-line Support Engineers with ticket resolution
• Support staff with IT equipment, systems, and troubleshooting
• Manage user accounts, including creation and deactivation
• Assist with IT roll-out projects and system implementations
• Support and maintain CCTV systems, including Hikvision
• Provide support to colleagues working remotely

Technologies

• Support
• Microsoft 365
• Security
• Office 365

More

We are Red Snapper Recruitment, a public safety and enterprise security recruitment specialist located in Bath. We assist employers in sourcing right talent for public safety roles, and we are seeking an experienced and proactive IT Support Engineer (2nd Line / Senior) for a temporary role lasting approximately 2 months. Our team consists of dedicated professionals who collaborate effectively to support a busy IT function. We offer a pay rate of £15.24 per hour for this 30 hours per week position, with a hybrid/onsite working model. We value diversity and are an equal opportunities employer.

last updated 16 week of 2026