IT Technician Level 3

Salary: £30,000 - 30,000 per year

Requirements

• 3+ years experience in IT support or infrastructure
• Strong troubleshooting skills
• Excellent communication and interpersonal skills, with the confidence to speak with customers, answer questions, and explain information clearly and professionally
• Strong Microsoft 365 and Azure knowledge
• Networking experience, including VPNs, VLANs, switches, and firewalls
• Full UK driving licence is essential
• Experience with Hyper-V, VMware, or MSP/IT support environments would be advantageous

Responsibilities

• Provide Level 3 IT support onsite and remotely
• Assist onsite network technicians with secondary fixing as required
• Configure, install, and support onsite infrastructure including firewalls, network switches, Wi-Fi links, servers, VOIP/SIP/PBX, CCTV, PCs, broadband, and printers
• Support Microsoft 365 and Windows environments
• Troubleshoot hardware, software, and network issues
• Work with Hyper-V, VMware, and server environments
• Visit client sites for installations and support

Technologies

• Azure
• Hardware
• Hyper-V
• Support
• Microsoft 365
• Network
• Security
• VMware
• Windows
• Office 365
• Cloud

More

We are Protec Services, a growing IT and Security company based in Louth. We offer a full-time, permanent, fully office-based role with a starting salary from £30,000+ DOE, a company van during work hours, pension scheme, ongoing training and certification opportunities, a supportive team environment, exposure to a wide range of technologies and environments, and 28 days holiday including bank holidays plus up to 2 additional paid days over the Christmas shutdown period. The role is Monday to Friday, approximately 42 hours per week between 8am and 6pm, and involves daily attendance at our office and travel to client sites when needed.

last updated 30 week of 2026