Social Community Representative

The Social Community Representative is responsible for engaging with consumers, creators, and ambassadors across social media channels to build community, strengthen brand affinity, and support a positive customer experience. This remote, part-time role combines community management, creator support, social engagement, and content execution to help drive meaningful connections and brand growth.

Reporting to the

DIGITAL COMMUNITIES' ASSOCIATE MANAGER

, the

SOCIAL COMMUNITY REPRESENTATIVE

will support our collegiate team in the following areas and meet the job requirements below.

This is a remote, part-time position.

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Responsibilities

• Monitor and respond to direct messages, comments, tagged content, and community interactions across social media platforms to support audience engagement and strengthen brand affinity.
• Act as a trusted voice of the brand by reviewing and responding to consumer, creator, and ambassador inquiries with professionalism, accuracy, and attention to detail.
• Foster positive brand sentiment through timely, thoughtful, and on-brand interactions across all social channels.
• Support creator, ambassador, and community engagement by resharing stories, engaging with tagged content, and recognizing standout community members.
• Amplify user-generated content (UGC) and spotlight exceptional creator and ambassador content through social features, community initiatives, and monthly reward or gift-code programs.

Identify and report recurring community themes, ambassador questions, consumer complaints, and engagement opportunities to help improve brand communications and customer experience.

• Assist with content creation and execution across platforms including TikTok, Instagram, Threads, X, and other emerging social channels.
• Contribute creative ideas, messaging concepts, and social-first content recommendations that align with brand voice and campaign objectives.
• Encourage participation in community programs, ambassador challenges, competitions, seasonal campaigns, and engagement initiatives through proactive outreach.
• Research social trends, creators, cultural moments, and emerging platforms to identify opportunities for community growth and engagement.

Requirements

• Experience with excel.
• Strong written and verbal communication skills, with the ability to represent the brand voice professionally and enthusiastically.
• Familiarity with social media platforms (Instagram, TikTok, etc.) and current social trends.
• Highly organized with the ability to manage multiple projects and track many moving pieces at once.
• Comfortable using influencer marketing platforms, social media monitoring tools, or CRM systems (e.g., CIQ, Sprout Social).
• A proactive, collaborative attitude and a passion for digital communities and creator culture.

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