IT Support Engineer

Salary: £40,000 - 50,000 per year

Requirements

• Proven experience in Windows desktop OS and MS 365 Teams support.
• Strong knowledge of M365 applications, SharePoint, and Power Automate.
• Experience with Intune, SCCM/MECM, Autopilot, and endpoint lifecycle management.
• Understanding of security best practices, patch management, and compliance.
• Familiarity with Mac devices, virtualisation, cloud platforms, and remote support tools.
• Excellent communication skills, able to explain technical concepts to all users.
• Ability to work from technical designs, project plans, and change schedules.
• Relevant certifications (e.g., Microsoft Modern Desktop Administrator, CompTIA A+) are desirable.

Responsibilities

• Provide expert 2nd line support for Windows desktops, laptops, mobile devices, and MS 365 Teams.
• Escalate and resolve complex technical issues.
• Administer user accounts, shared mailboxes, and distribution lists in Azure AD/Entra ID.
• Maintain documentation, user guides, and system configurations.
• Proactively manage endpoint performance, patching, and security (Defender, Intune, SCCM).
• Deliver IT projects: deployments, upgrades, migrations, and endpoint refreshes.
• Collaborate with first-line support and IT teams to enhance the end-user experience.

Technologies

• Azure
• Cloud
• Support
• Mobile
• Security
• SharePoint
• Windows
• Office 365

More

We are an ambitious Managed Service Provider (MSP) based in Paddington, London, renowned for delivering high-quality IT services and solutions. Our mission is to help businesses optimise their IT, enhance security, and ensure seamless connectivity. We are seeking a talented 2nd Line IT Support Engineer with Project Delivery experience to join our dynamic team and provide expert support and project solutions to our clients. We offer a competitive salary, a hybrid working model, and the opportunity for professional growth.

last updated 19 week of 2026