IT Service Desk Analyst

Salary: £24,000 - 28,000 per year

Requirements

• Strong IT knowledge, ideally with experience in a professional services environment
• Familiarity with Microsoft technologies, including Office 365, Active Directory, SCCM, Group Policy, and Windows OS
• Exposure to telephony systems and AV support (e.g. Avaya, video conferencing tools)
• Confident diagnosing technical issues at 1st line level
• Certifications or experience with ITIL, Azure Fundamentals, Intune, and Windows Server are a plus
• Highly organised, proactive, and detail-oriented
• Strong teamwork ethic, self-motivated, and eager to learn
• Excellent interpersonal and communication skills with a customer-first mindset

Responsibilities

• Provide first and second-line support for IT applications and hardware
• Troubleshoot and resolve technical issues, escalating when necessary
• Assist with software installations, upgrades, and system maintenance
• Handle user queries via Teams, email, telephone, and face-to-face contact
• Accurately assess the urgency and impact of incoming issues
• Maintain clear, consistent communication with users throughout the resolution process
• Support mobile device administration using tools such as Intune
• Use remote management tools like ControlUp for laptop support
• Help identify recurring issues and contribute to longer-term IT solutions
• Adhere to established procedures, including escalation protocols and asset handling

Technologies

• Active Directory
• Azure
• Hardware
• Support
• ITIL
• Mobile
• Office 365
• Windows
• Cloud

More

We are a market-leading, award-winning professional services organization based in Central Bristol, offering a hybrid work environment with 2-3 days onsite each week. Currently, we are seeking an enthusiastic and technically capable IT Service Desk Analyst to join our dynamic IT team on a 12-month fixed-term contract, with strong potential for extension or permanent placement. This exciting role comes with a competitive salary, annual bonus, salary review, pension, life assurance, maternity/paternity leave, BUPA, and an initial 25 days holiday plus bank holidays, along with flexible working and a wealth of health-focused benefits.

last updated 34 week of 2026