NOC Engineer

Salary: £39,000 - 68,000 per year

Requirements

• Proven experience in IT Helpdesk or NOC environments
• Strong troubleshooting skills in IT/Networking
• Background in enterprise network support
• CCNA certification or equivalent experience preferred
• Windows OS and server support
• Experience working with third-party suppliers and managing escalations
• Familiarity with ITIL service environments and SLA adherence
• High attention to detail and ability to perform under pressure
• Excellent communication and customer service skills
• Eligible for Security Clearance

Responsibilities

• Act as the first point of escalation for customer calls
• Log and manage faults/service requests via Remedy
• Resolve over 95% of issues at first touch
• Work within strict SLAs to ensure timely resolutions
• Maintain accurate shift handovers and keep support tickets up to date
• Keep customers informed throughout the fault lifecycle
• Configure and troubleshoot Cisco, Juniper, and Adtran switches, routers, DSLAMs, modems, and other IT Systems
• Manage circuit faults across ADSL, SDSL, Ethernet, NGA, MPF, and SMPF
• Liaise with third-party engineers and suppliers to resolve issues
• Support field engineers with remote configurations and link checks
• Monitor network health using SolarWinds

Technologies

• Cisco
• Ethernet
• Support
• ITIL
• Network
• Security
• Windows

More

At Capita, we are seeking a skilled and customer-focused 24/7 NOC Engineer to join our dynamic Operations Centre team in Belfast. Youll be part of a 24/7 shift team supporting critical infrastructure and resolving network/IT incidents. Our work environment thrives on collaboration and effective communication, ensuring high-quality service delivery across a vital client base. We offer opportunities for career progression, a competitive shift allowance, generous annual leave, and various benefits that promote employee well-being. Join us in making everyday interactions seamless for our clients.

last updated 17 week of 2026