Business Central Functional Lead

Salary: £43,000 - 79,000 per year

Requirements

• Minimum 5 years practical experience in finance systems or Business Central functional work
• Strong facilitation skills and a track record of running workshops with senior finance stakeholders
• Excellent requirements writing skills, comfortable producing BRDs, clear user stories and crisp acceptance criteria
• Proven experience coordinating delivery plans and tracking milestones in Azure DevOps or similar tools
• Experience owning UAT planning and business readiness activities, including training and cutover support
• Clear communicator able to translate technical implications into business language and to push back where necessary on scope and risk
• Comfortable working in a matrix environment and engaging with stakeholders at all levels
• Exposure to Business Central configuration and common integration patterns (preferred)
• Familiarity with Agile delivery and sprint cadence, with experience working alongside development teams to refine scope and estimate work (preferred)
• Prior experience in payment, settlement or billing domains (advantageous but not required)
• Basic understanding of data migration considerations (preferred)

Responsibilities

• Act as the finance facing functional lead, owning relationships with finance owners and representing business needs to IT and delivery teams
• Take a hands-on role in implementing Business Central customisations and configurations under guidance from the Senior BC Developer
• Lead and co-facilitate requirements workshops with the Product Owner, capturing business processes, reporting needs and acceptance criteria
• Draft and maintain the Business Requirements Document and feature briefs, ensuring clarity on business outcomes and constraints
• Translate BRD content into user stories and acceptance criteria for the Product Owner to prioritise
• Coordinate delivery activities and maintain pragmatic delivery plans and schedules that reflect Product Owner priorities; track progress, dependencies and milestones
• Own UAT planning and execution, coordinate business testers, validate results and sign off acceptance with stakeholders
• Lead cutover readiness and hypercare coordination to ensure successful transition to business operations
• Maintain issue, decision and risk logs and escalate materially to the Product Owner and Head of Dept as required
• Provide business transformation support including training, runbooks, and process guides to embed new ways of working
• Act as a trusted adviser to the Product Owner on business impact, prioritisation trade-offs and stakeholder engagement

Technologies

• Azure
• DevOps
• Support
• Matrix
• Network
• Product Owner
• Cloud

More

At PayPoint, we operate a retail network of over 30,000 local shops, managing and settling over £10 billion of omnichannel payments annually. We are excited to modernise our settlement and billing systems and are looking for a Functional Lead to enhance our Billing and Settlement services. This hybrid role provides an opportunity to be part of a supportive team in Welwyn Garden City, offering a range of benefits including a holiday purchase scheme, on-site gym access, a contributory pension scheme, private medical insurance, and professional development opportunities. We are committed to fostering an inclusive culture where everyone can thrive.

last updated 13 week of 2026