CRM/CPQ Architect

Salary: £60,000 - 100,000 per year

Requirements

• Minimum of 2 years experience in IT support or Salesforce administration
• Strong interest in Salesforce platform and CRM systems
• Basic understanding of CRM concepts and business processes
• Excellent communication and customer service skills
• Attention to detail and ability to follow documented procedures
• Eagerness to learn and develop technical skills

Responsibilities

• Provide first-line support for platform users (sales, operations, finance)
• Respond to user queries and troubleshoot common issues
• Escalate complex problems to senior team members
• Log and track support tickets to resolution
• Maintain positive user relationships through responsive support
• Manage user accounts, profiles, and permission assignments
• Create and modify reports and dashboards as requested
• Maintain data quality through manual updates and imports
• Assist with sandbox refresh and environment management
• Monitor system alerts and escalate issues as needed
• Assist with basic configuration tasks under supervision
• Update page layouts, fields, and picklist values
• Support testing of new configurations and deployments
• Document configuration changes and processes
• Learn Revenue Cloud configuration patterns from senior team members
• Create and maintain user guides and FAQ documentation
• Support user training sessions and onboarding
• Document common issues and resolutions
• Maintain knowledge base articles
• Gather user feedback for system improvements

Technologies

• Architect
• Cloud
• CRM
• Support
• Salesforce
• Embedded

More

We are a global leader in Cybersecurity and are excited to announce an opening for an experienced CRM/CPQ Architect in our Commercial Core team. This senior technical leadership role is critical for ensuring the architectural integrity and strategic direction of the Salesforce Revenue Cloud platform. We offer a flexible remote or hybrid working arrangement, with a focus on long-term platform sustainability and user satisfaction.

last updated 13 week of 2026