Customer Support Specialist (iGaming) for TrueGroup

TrueGroup was founded in 2019 by a team of professionals from marketing, software development, and game design — people united not just by expertise, but by a shared passion for building meaningful things.

From day one, TrueGroup has been more than just a company: it’s a community of curious minds, creative thinkers, and driven doers who believe in the power of collaboration.

We are looking for a customer-oriented and detail-focused Customer Support Specialist with proven experience in the iGaming industry.

The ideal candidate is confident in written English, comfortable working in a fast-paced 24/7 environment, and able to handle multiple tasks while maintaining a high standard of communication.

You should be proactive, responsible, and capable of recognizing sensitive situations and acting according to internal procedures.

Requirements: - Minimum 1+ year of experience in customer support within the iGaming industry (mandatory) - Written English proficiency at B2 level or higher - Willingness to work shift schedules, including night shifts, weekends, and public holidays - Ability to stay focused in a multitasking environment - Strong attention to detail and strict adherence to instructions Responsibilities: - Providing customer support via live chat and email - Handling players’ inquiries, requests, and complaints - Identifying complex or sensitive cases and escalating them to the relevant departments - Ensuring compliance with internal quality standards and communication guidelines - Working according to the assigned schedule and meeting individual KPIs Working conditions: - We offer flexible working hours and a remote work setup, enabling you to plan your work around your life and not your life around work! - We offer 24 vacation days, and we provide paid sick leave - We are ready to offer relocation support for candidates. - A competitive compensation that values the skills and experience you bring. - Employee referral bonus and gifts for your special days. - Financial support of 50% for learning expenses to help you in your professional growth! - With us, you will experience a positive atmosphere and a company culture where people are valued above all else.

You'll also have the opportunity to participate in fun team-building activities.