Senior Account Manager – Microsoft Dynamics 365

Salary: £60,000 - 65,000 per year

Requirements

• 5+ years experience in account management, commercial, or customer-facing roles within ERP, SaaS, or subscription-based software environments
• Strong experience with Microsoft Dynamics 365 Business Central
• Proven ability to manage complex, multi-stakeholder customer relationships
• Strong commercial acumen with a track record of driving account growth and retention
• Excellent communication skills, confident engaging at operational and senior leadership levels
• Highly organized, able to manage competing priorities across multiple accounts
• Familiarity with Hubspot CRM is advantageous

Responsibilities

• Own and develop long-term relationships with a portfolio of high-value, complex customers
• Build and maintain account strategies aligned with customer objectives, challenges, and business priorities
• Plan and lead structured customer engagement, including regular account reviews and strategic discussions with senior stakeholders
• Serve as the primary commercial point of contact for your accounts
• Set and manage clear expectations around scope, delivery, and timelines
• Coordinate internal teams to ensure customer actions are completed, outcomes are delivered, and accountability is clear
• Identify and drive opportunities for account growth, including upsell, cross-sell, contract expansion, and service optimization
• Create and manage revenue and growth plans for each account
• Lead contract renewals and commercial negotiations, ensuring alignment with customer value
• Proactively identify and mitigate risks to customer satisfaction and retention
• Contribute to the ongoing development and maturity of account management practices across the business
• Champion best practices in customer engagement, retention, and commercial strategy

Technologies

• CRM
• ERP
• HubSpot
• Office 365

More

We are a dynamic organization seeking a Senior Account Manager for Microsoft Dynamics 365 Business Central, based in the UK South, with a hybrid/remote work model requiring only 1 to 2 days in the office per month. We offer a competitive salary between £60,000 and £65,000, along with generous benefits such as birthday leave, a pension from day one, critical illness cover, an EV salary sacrifice scheme, and access to Microsoft certification training. Join us for a chance to work in a digitally innovative workplace and contribute to our growing team.

last updated 15 week of 2026