Support Engineer

Salary: £24,000 - 47,000 per year

Requirements

• A genuine interest in technology and a passion for problem-solving
• Suitable for a graduate, college leaver, or school leaver looking to start a career in IT support
• Also suitable for an experienced Helpdesk or Support Engineer seeking their next opportunity
• Keen to develop technical skills within a growing organisation
• Ideally have experience or knowledge of Microsoft Office 365
• Ideally have experience or knowledge of Windows 10/11 environments
• Ideally have experience or knowledge of Windows Server 2016–2022
• Ideally have experience or knowledge of supporting servers, laptops, and mobile devices
• Ideally have experience or knowledge of setting up desktops and laptops
• Ideally have experience or knowledge of troubleshooting and resolving IT issues
• Excellent written and verbal communication skills

Responsibilities

• Provide 1st and 2nd line technical support across a range of cloud-based products
• Support customers remotely and assist with hardware installations on-site
• Troubleshoot issues across desktops, laptops, servers, and mobile devices
• Escalate complex issues to 3rd line support teams and developers
• Assist with testing, documentation, and system improvements
• Provide internal IT support to colleagues
• Support and manage internal and external IT projects
• Deliver excellent customer service and maintain strong client relationships

Technologies

• Cloud
• Hardware
• Support
• Mobile
• Office 365
• Windows

More

We are a Lincoln-based organisation operating within an exciting and high-growth market. This is a newly created permanent role within our growing and forward-thinking technology business, offering an excellent opportunity to build a long-term career within a successful and employee-owned organisation. The role is based in Lincoln with hybrid working available, a salary of £26,650 per annum, and working hours of Monday to Friday, 8:00am to 4:30pm. We offer 25 days holiday plus Bank Holidays, office parking, a birthday off, eye test expenses and a contribution towards glasses, and the opportunity to become a qualifying Employee Owner with potential profit-share benefits.

last updated 26 week of 2026