Technical Support Engineer

Salary: £40,000 - 78,000 per year

Requirements

• We require a university degree in Electronics Engineering, Computer Engineering, or a related field.
• We require good knowledge of hardware, servers, Wi-Fi routers, 4G, and related technologies.
• We require experience debugging on real devices.
• We require extensive experience in 1st to 3rd line IT support and managing tickets.
• We prefer experience managing user access, device compliance, and system security across cloud environments.
• We prefer experience with ISO 27001 and Cyber Essentials.
• We prefer working experience in the technology field.
• We require strong communication skills.
• We require strong problem-solving skills and a positive, proactive mindset.
• We require a go-getter attitude, ownership of tasks, urgency, and the ability to prioritise.
• We prefer a full UK driving licence, as travel to clients premises may be required.

Responsibilities

• We implement and test firmware for Ambarella-based cameras.
• We collaborate with external partners on hardware and software troubleshooting and improvements.
• We resolve technical issues raised by customers in an effective and prompt manner.
• We schedule remote support calls with customers and external partners using Microsoft Teams, Google Meets, and similar tools.
• We perform hands-on hardware repairs using lab equipment.
• We oversee and automate the delivery of scheduled technical reports and data analytics for key accounts.
• We assist our Sales team and participate in camera trials by providing demos to potential customers and resolving technical issues quickly.
• We coordinate with our Sales team to plan product delivery and ensure cameras are despatched to customers within agreed timelines.
• We work independently and with a can-do attitude while following instructions and supporting the team.
• We contribute to new feature development when required.
• We ensure outputs meet quality standards, safety regulations, and compliance requirements.

Technologies

• Cloud
• Firmware
• Hardware
• Support
• Security
• AWS
• Web

More

We are a Belfast-based manufacturer of body-worn video cameras with associated secure firmware and software. Established in 2007, we supply a wide range of end users across various industry sectors. This is a hands-on role for someone who enjoys working across hardware and software platforms. We offer on-site parking, and the role is based in person.

last updated 33 week of 2026