ServiceNow Change Manager

Salary: £117,000 - 126,100 per year

Requirements

• We have strong hands-on organisational change management delivery experience on ServiceNow programmes.
• We can translate complex ServiceNow design into clear operational and business impact.
• We have strong stakeholder engagement, facilitation, and communication skills.
• We are comfortable driving structure, governance, and operational readiness activities across multiple teams.
• We have proven experience in organisational change management within large-scale IT transformation or enterprise service management programmes.
• We have experience with enterprise-wide ServiceNow implementations including ITSM, CSM, Service Catalog, portals, workflows, and automation.
• We have experience working within international or multi-country operational environments.

Responsibilities

• We ensure the business is prepared to adopt and operate effectively within ServiceNow at go-live and beyond.
• We drive business readiness and establish process, role, and operational ownership across the programme.
• We translate ServiceNow delivery into clear operational impact for IT, business functions, operational teams, and regional stakeholders.
• We make sure users understand what is changing, what is expected from them, and how ServiceNow will support day-to-day operations.
• We lead change and impact management activities.
• We support readiness and adoption across the business.
• We deliver training and knowledge enablement.
• We engage and align stakeholders across teams and regions.
• We own the operational communication approach aligned to programme delivery and approved governance.
• We ensure communication clearly explains operational changes, impacts, benefits, and expectations for end users.
• We support governance and ways of working.

Technologies

• Support
• ITSM
• ServiceNow

More

We are a leading organisation delivering a major transformation programme and we are looking for a ServiceNow Change Manager to join us in a remote role. This is a fast-moving and exciting project where you will help prepare the business for go-live and long-term operational success on the ServiceNow platform. You will work across IT, business functions, operational teams, and regional stakeholders to support adoption, readiness, communication, training, and governance across our ServiceNow environment.

last updated 20 week of 2026