Technical Support Specialist

Salary: £18,000 - 23,520 per year

Requirements

• Degree in Computer Science or equivalent experience (minimum 3 years in technical support)
• Strong knowledge of Windows, macOS, and Office 365
• Solid networking fundamentals
• Experience with hardware/software installation and troubleshooting
• Understanding of Active Directory
• Mobile Device Management experience (Azure/Intune)
• Awareness of ITIL practices
• Excellent customer service skills
• Strong problem-solving ability and organisational skills

Responsibilities

• Deliver in-person and remote support for laptops, OS, software, printers, and mobile devices
• Diagnose and resolve technical issues while providing excellent user education
• Monitor device performance and address root causes of poor system health
• Identify opportunities to automate repetitive tasks
• Use AI tools to triage tickets, draft updates, summarise logs, and maintain knowledge articles
• Support onboarding and offboarding workflows

Technologies

• AI
• Active Directory
• Azure
• Hardware
• Support
• ITIL
• macOS
• Mobile
• Office 365
• Windows
• Cloud

More

We’re partnering with a global leader in professional information, analytics, and technology solutions to recruit an experienced Technical Support Specialist for a long-term contract. This organisation operates in more than 150 countries and is recognised for its innovative use of AI and advanced technologies to support professional services. You’ll be joining a close-knit European support team, based in Farringdon, London, where the culture is friendly, collaborative, and inclusive. We support, trust, and encourage our team members to contribute their ideas.

last updated 14 week of 2026