GSI Solutions Engineer

Salary: £54,000 - 94,000 per year

Requirements

• 5–8+ years in technical pre-sales, solution consulting, partner engineering, or technical enablement roles
• Strong experience working with MSP or GSI partner ecosystems, ideally in digital workplace, DEX, IT operations, or remote support contexts
• Deep understanding of modern ITSM platforms such as ServiceNow and Freshworks, remote access tools, and automation frameworks
• Demonstrated expertise in APIs, solution architecture, systems integration, and technical documentation
• Comfortable working across highly matrixed global teams, both internally and with partners
• Excellent communication skills with a strong ability to translate technical concepts into partner-ready collateral

Responsibilities

• Collaborate directly with GSI/MSP partner product, engineering, and delivery teams to define service offerings built on our capabilities
• Lead service definition and solutioning workshops aligned to partner delivery frameworks
• Design scalable architectures, deployment models, and API-based integrations tailored to managed service environments
• Support rapid prototyping and MVP build to validate solutions ahead of full rollout
• Own technical onboarding for new MSP partners entering our Global MSP Program
• Build and deliver hands-on training, architecture guides, playbooks, and reference designs
• Guide partners through operational readiness milestones from technical validation to in-market readiness
• Collaborate with our partner enablement and marketing teams to ensure technical messaging aligns to value
• Act as the technical voice of the MSP partner community, translating feedback into actionable insights for Product Management and R&D
• Collaborate with our internal Specialist Solution Engineering, Product Owners, and Platform Teams to shape feature roadmaps and improve integration pathways
• Maintain an active feedback loop between strategic partners and our internal roadmap
• Partner closely with the Account Director to support technical validation during pre-sales cycles
• Participate in partner QBRs, service governance calls, and joint business planning with a solution focus
• Support GTM readiness by validating solution feasibility, integration scope, and post-launch scaling

Technologies

• AI
• API
• Support
• ITSM
• Marketing
• ServiceNow

More

We provide a leading Digital Workplace platform that connects people with technology, enabling, improving, and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization. We are a global team of more than 1,900 employees, supporting hundreds of millions of users and around 645,000 customers across industries. We value diversity, strong company culture, and a dynamic environment where new ideas thrive. This hybrid role supports our most strategic partnerships with Global System Integrators and Tier 1 Managed Service Providers, helping them build and scale services powered by our ONE platform across digital workplace modernization, remote connectivity, and digital employee experience. We offer onsite onboarding at our HQ, strong compensation and benefits including bonuses, stock and salary reviews, pension top-ups, public transport friendly offices, gym terms, corporate discounts, team events, open-door culture, no dress code, hybrid and flexible work time with up to 50% home office, and a Work From Abroad Program allowing up to 40 days outside your contracting country. We are an equal opportunities employer committed to an inclusive culture where everyone feels welcome and supported.

last updated 34 week of 2026