Software Delivery / Project Manager

Salary: £70,000 - 75,000 per year

Requirements

• Proven experience delivering IT services to multiple Tier 1 UK Financial Services or similar organisations.
• Proven experience managing projects with significant scale and complexity in regulated environments through the full project lifecycle with internal and/or external clients.
• A track record of consistently delivering projects on time, on budget, and to high quality.
• Strong business analysis, project scoping, and estimating experience.
• Good understanding of project management methodologies, governance procedures, and the software development lifecycle, with demonstrable experience applying agile and waterfall project management principles successfully.
• Experience managing UK-based multi-site projects leveraging both UK-based and globally dispersed project teams.
• Strong familiarity with project management and software development tools, methodologies, and best practice.
• Experience producing required content for successfully billing customers.
• Ability to communicate effectively externally and internally at all levels.
• Strong influencing, negotiation, and supplier management skills.
• Ability to adapt communication, engagement, and leadership approach to the audience.
• Ability to work effectively independently and as part of a team.
• Ability to plan and manage a complex workload and meet deadlines.
• Excellent problem-solving and decision-making skills.
• Ability to be both hands-off and hands-on depending on circumstances.
• Remains calm and objective under pressure.
• Ability to work autonomously.
• Articulate and persuasive, with the ability to present plans logically.
• Excellent client-facing and presentation skills.
• Good ability to represent the organisation externally.
• Highly numerate with excellent attention to detail.

Responsibilities

• Produce and maintain clear project schedules, track progress, and adhere to established company ITIL and ISO 27001 processes.
• Deliver projects in accordance with contract terms, seeking legal guidance where appropriate in consultation with the client success manager, and identify, escalate, and support contractual issue management when required.
• Agree project quality standards and processes with customers and stakeholders, ensuring outputs and services meet or exceed defined standards.
• Identify resource requirements against business needs and the project plan, and bid for resources early in the planning cycle.
• Implement program and project risk and issue management, engaging appropriate stakeholders to ensure effective ownership and action, and escalate in a timely manner where required.
• Implement change management, ensuring effective ownership and action as required.
• Deliver timely, accurate, and comprehensive progress reports and communications to provide full project visibility to stakeholders.
• Organise project reviews and ensure lessons learned are incorporated into continuous improvement activities.
• Build and manage relationships and dependencies across the delivery team, clients, partners, and suppliers.
• Clearly identify and manage supplier and partner deliverables and associated contracts, taking appropriate action to ensure deliverables are met.
• Create a trusting team environment with open communication, clear individual and collective responsibilities, and full engagement and support.
• Provide supervision for other project management resources within a larger program of work.
• Make proactive suggestions to the Leadership Team to improve delivery and associated processes.
• Share knowledge with the team and colleagues to support succession planning activities.
• Support the Business Development team in developing business growth opportunities.
• Perform other reasonable duties as required from time to time.
• Oversee the successful execution of software projects from start to finish, managing multiple projects concurrently and working closely with clients to deliver on time and on budget.

Technologies

• Support
• ITIL
• Project Manager

More

We are a global fintech software company with market-leading software platform and lovely offices in Horsham, West Sussex. This is a hybrid role with three days in the office and two days remote each week. We offer the opportunity to work on multiple client-facing software development and implementation projects in a collaborative environment, bridging project vision and successful implementation with close involvement from clients and our software development team.

last updated 32 week of 2026