2nd Line IT Support Engineer

Salary: £36,000 - 76,000 per year

Requirements

• Proven experience in IT support, specifically 2nd line support
• Strong troubleshooting and problem-solving skills
• Familiarity with customer service best practices
• Experience with ticketing systems and remote support tools
• Knowledge of network and server infrastructure
• Relevant IT certifications (e.g., CompTIA, Microsoft) preferred
• Excellent communication and interpersonal skills

Responsibilities

• Provide technical support across various customer environments
• Act as an escalation point for issues unresolved by the Service Desk
• Focus on business-as-usual (BAU) support and project delivery
• Ensure customer infrastructure and services remain stable and secure
• Maintain and improve the overall health of customer environments
• Collaborate with the Service Desk and other technical teams to resolve issues

Technologies

• Support
• Network
• Security

More

We are a dynamic IT support team located in Southampton, dedicated to delivering exceptional support services to our customers. In this role, you will find a collaborative and supportive environment that prioritizes employee growth and development. We offer competitive benefits and encourage a work-life balance. Join us as we strive to provide top-notch IT solutions while ensuring the stability and security of customer infrastructures.

last updated 19 week of 2026