Support Engineer

Salary: £37,500 - 37,500 per year

Requirements

• Level 3 qualification in Electronics, Engineering, Biomedical Engineering or a similar field.
• 2+ years experience in technical support or field service.
• Strong electromechanical and IT troubleshooting skills.
• Excellent fault-finding and problem-solving abilities.
• Confidence explaining technical information to customers.
• Ability to manage multiple priorities under pressure.

Responsibilities

• Provide first-line remote technical support.
• Diagnose and resolve technical and equipment faults.
• Guide customers through troubleshooting and maintenance.
• Manage multiple cases in a fast-paced environment.
• Escalate complex issues to field engineers and technical specialists.
• Deliver excellent customer service while ensuring safety at all times.

Technologies

• Support

More

We are recruiting for a Support Engineer to join a specialist healthcare environment in Milton Keynes, providing remote technical support for advanced diagnostic equipment used across NHS and private laboratories. You will use innovative remote technology including RDP, VNC and Augmented Reality to diagnose faults, troubleshoot issues and support customers, helping to keep essential equipment operational and reducing the need for on-site visits. Quality Personnel is acting as an Employment Agency & Business and is rated as one of the top 3 Agencies in Milton Keynes for the 6th year running. Due to the volume of applications we receive, you will only be contacted if we are progressing your application.

last updated 36 week of 2026