[Remote] Principal Engineer, AI Labs

Note: The job is a remote job and is open to candidates in USA. OpenLoop is a telehealth support solutions company co-founded by Dr. Jon Lensing and Christian Williams, aiming to streamline care delivery across various specialties.

They are seeking a Principal Engineer for AI Labs to lead system architecture, development, and integration of AI platforms while mentoring engineers and collaborating with cross-functional teams.

ResponsibilitiesOwn system design on GCP (Cloud Run, Pub/Sub, BigQuery), including service boundaries, schemas, and reliability trade-offsLead development of event-driven data pipelines using Airflow, Spark, ETL, and Big Data toolingDrive AI platform integration using open-source LLMs, embeddings, and speech models; define prompt optimization and evaluation strategies (e.g., LangFuse)Champion observability and operational excellence across ingestion, QA, and distributed workflows—especially for call transcripts and EHR data (FHIR/Medplum)Act as a player-coach: contribute code to critical paths while leading technical projects and mentoring engineersPartner closely with Product, Design, and Clinical Ops to translate complex technical constraints into clear execution pathsSkills 12+ years of software engineering experience; 5+ years as a Tech Lead or project leadPrincipal-level scope or equivalent impactExpert-level proficiency in Go, Python, or TypeScript/Node, with strong code review skillsDeep experience with distributed systems, containerized deployments (Docker, Kubernetes, Cloud Run), and event-driven architecturesStrong working knowledge of GCP networking and data servicesHands-on experience with open-source LLM hosting (vLLM, Ollama) and modern RAG architecturesBackground in regulated environments (HIPAA, SOC 2) or healthcare data standards (FHIR, HL7)Strong written and verbal communication; comfortable authoring RFCs and technical strategy docsBenefitsMedical, Dental, and Vision plansFlexible Spending/Health Savings AccountsFlexible PTO401(k) + Company MatchLife Insurance, Pet insurance, and moreCompany Overview OpenLoop is the nation’s top white-label digital health infrastructure provider, powering virtual care delivery for healthcare organizations, employers, retailers, and consumer brands.

It was founded in 2020, and is headquartered in Des Moines, Iowa, USA, with a workforce of 501-1000 employees. Its website is https://openloophealth.com.