Engineering Manager - IT & Telecom

Salary: £35,000 - 35,000 per year

Requirements

• Proven experience in IT infrastructure and systems administration
• Strong knowledge of Windows Server administration, both on-premises and cloud environments
• Experience with virtualization technologies, specifically Hyper-V and VMware
• Familiarity with backup solutions such as Veeam, Datto, or Acronis
• Understanding of domain hosting and platform management (cPanel/Plesk)
• Proficient in Microsoft 365 portal administration, including user provisioning, security, and licensing
• Strong grasp of Microsoft Teams, SharePoint, and OneDrive functionalities
• Experience with endpoint management solutions like Intune
• Background in telephony and unified communications systems
• Extensive knowledge of networking principles including VLANs, routing, and firewalling
• Proficiency in business connectivity services like FTTC, FTTP, leased lines, and SIP circuits
• Experience with MSP tooling, RMM platforms, and security solutions
• Strong leadership skills and ability to motivate a team
• Excellent communication skills to explain technical concepts clearly

Responsibilities

• Act as the senior technical escalation point for complex IT, telecoms, cloud, and network issues
• Oversee maintenance tasks, including RMM dashboards, patching, AV, alerts, automation, and compliance
• Ensure best practices for configuration, security, and lifecycle management of all client systems
• Standardise processes, technical documentation, and engineering workflows
• Deliver and manage IT and telephony projects such as Microsoft 365 migrations and modern workplace setups
• Manage project scopes, timelines, resources, and successful completion of deliverables
• Attend client meetings and provide senior technical guidance
• Support account management with service improvement and solution recommendations
• Assist with vendor management, procurement, and license renewals
• Promote cybersecurity best practices and ensure compliance across the team
• Continuously assess and refine service quality, delivery, SLAs, and internal processes

Technologies

• Cloud
• Hyper-V
• Support
• Microsoft 365
• Network
• Security
• SharePoint
• VMware
• Veeam
• Windows
• Office 365
• AI
• Copilot
• NAT
• Web

More

At Digicomm 360, we deliver practical IT and telecom solutions that enable organizations across the UK to operate efficiently, whether in the office, remotely, or in a hybrid model. Situated in Bolton, we provide local support complemented by robust remote capabilities. We foster a collaborative, customer-focused environment driven by a genuine passion for technology and a commitment to ethical practices. Joining our team means youll have the opportunity for ongoing training and development, a competitive salary, and benefits such as a workplace pension and 20 days of annual leave, with free secure parking available.

last updated 14 week of 2026