IT Infrastructure and Field Support Engineer

Salary: £30,775 - 30,775 per year

Requirements

• Experience in a Service Desk or infrastructure support role
• Strong troubleshooting skills
• A structured and organised approach to managing workload
• Knowledge of Microsoft technologies
• Experience working in an ITIL environment
• Ideally exposure to networking and cloud infrastructure
• Strong communication skills and the ability to support a wide range of users and stakeholders
• Willingness to join the on-call rota after successful completion of probation
• Ability to obtain Non-Police Personnel Vetting (NPPV) and Security Clearance (SC)
• Must have lived and worked in the UK for a minimum of 5 years to be eligible for the required security vetting

Responsibilities

• Provide technical support for systems and infrastructure
• Contribute to the design and delivery of cost-effective solutions
• Help maintain strong standards of security, resilience, and service continuity
• Work within an ITIL-aligned framework
• Collaborate closely with colleagues across Technology and with third-party suppliers
• Support service delivery and operational performance
• Support the evolving needs of our charity
• Carry out occasional travel across England and Wales
• Support critical systems through some out-of-hours work where necessary

Technologies

• Cloud
• Support
• ITIL
• Security

More

We are an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. Our support and campaigns are shaped by the people we serve and their experiences. This is a remote, home-based role with occasional travel across England and Wales and some out-of-hours work where necessary. We offer flexible working options, 28 days annual leave plus Bank Holidays rising to 33 days, birthday leave, a 5% employer pension contribution, enhanced sick pay and family leave, wellbeing support, discounts, a cycle to work scheme, season ticket loans, and ongoing training and career progression opportunities. We are committed to safeguarding, inclusion, antiracism, and making reasonable adjustments for disabled candidates.

last updated 25 week of 2026