ServiceNow Architect

Salary: £76,000 - 97,000 per year

Requirements

• Bachelors or Masters degree in Computer Science, Engineering, or related field
• 12-18 years of IT experience, including 5 years in ServiceNow architecture
• Proven experience in Telecom and/or Satellite Communications
• Experience working within global, distributed enterprise environments
• Strong ServiceNow platform expertise (ITSM, ITOM, CSM)
• Familiarity with integration technologies: REST/SOAP APIs, JSON, XML
• Experience with IntegrationHub, MID Server, and event-driven architectures
• Knowledge of OSS/BSS, network monitoring, ERP, and CRM systems
• Familiarity with Middleware (e.g., MuleSoft, Boomi) and cloud platforms (AWS, Azure)
• Strong communication skills across technical and non-technical audiences
• Ability to work effectively across cultures and time zones
• High adaptability in dynamic environments
• Influential leadership without direct authority
• Resilience under pressure with a focus on delivery quality

Responsibilities

• Define and own end-to-end ServiceNow architecture aligned to telecom/satcom business processes and enterprise standards
• Design scalable, secure, and maintainable solutions across ServiceNow modules (ITSM, ITOM, CSM)
• Lead architecture decisions balancing performance, cost, and long-term sustainability
• Architect integrations between ServiceNow and OSS/BSS, ERP, CRM, and network monitoring platforms
• Design and implement integration patterns (Real Time, event-driven, batch)
• Ensure high availability, low latency, and reliable data exchange across distributed systems
• Translate network operations, service assurance, and incident workflows into ServiceNow solutions
• Integrate with telecom and satellite operational systems
• Align solutions with frameworks such as eTOM, ITIL, and TM Forum standards
• Act as a trusted advisor to business and technical stakeholders
• Facilitate workshops, design reviews, and governance forums
• Collaborate across global, cross-functional teams
• Establish architectural standards, integration patterns, and governance frameworks
• Ensure compliance with UK/EU data protection, security, and regulatory requirements
• Mentor engineering teams and promote best practices
• Lead through influence in matrixed environments
• Navigate changing priorities while maintaining architectural integrity
• Foster collaboration, innovation, and accountability

Technologies

• AWS
• Architect
• Azure
• Cloud
• CRM
• ERP
• ITIL
• ITSM
• JSON
• MuleSoft
• Network
• OSS
• REST
• SOAP
• Security
• ServiceNow
• XML
• TOGAF
• microservices

More

We are seeking an experienced Solution Architect with deep expertise in the ServiceNow platform and enterprise integrations within the Telecom/Satcom domain. This remote role offers the opportunity to design and deliver scalable, resilient solutions across complex global environments. Our ideal candidate will combine strong technical leadership with excellent stakeholder engagement skills, driving architectural excellence in fast-paced and evolving settings. We offer a collaborative team environment focused on innovation and professional growth.

last updated 17 week of 2026