1st Line IT Support Technician – Home-Based

Salary: £24,000 - 26,000 per year

Requirements

• Previous experience in an IT helpdesk, service desk, technical support or similar customer-facing IT role
• Good working knowledge of Windows operating systems
• Good working knowledge of Microsoft 365 administration
• Experience creating and managing user accounts
• Experience with password resets and licence administration
• Experience supporting Microsoft Teams, OneDrive and SharePoint
• Experience troubleshooting desktop and laptop issues
• Comfortable resolving common 1st Line issues and willing to learn
• Clear communication skills and the ability to explain technical information simply
• Calm, customer-focused approach when handling frustrated users
• Organised, self-motivated and able to manage multiple support requests at once
• Full UK driving licence
• Access to your own car for travel to customer sites across Kent

Responsibilities

• Provide first-line technical support by telephone, email and remote support tools
• Log, prioritise and manage support tickets
• Troubleshoot Windows desktop and laptop issues
• Support Microsoft 365 and Exchange Online environments
• Create and remove user accounts
• Manage Microsoft 365 licences and reset passwords
• Assist with Microsoft Teams, OneDrive and SharePoint permissions
• Support software installations, configurations and updates
• Diagnose hardware, printer and peripheral issues
• Carry out basic troubleshooting across LAN, Wi-Fi and VPN connections
• Support mobile phones, tablets and VoIP systems
• Escalate more complex issues to senior engineers
• Keep customers updated throughout the support process
• Maintain clear and accurate ticket notes
• Visit customer sites when remote support is not possible

Technologies

• Hardware
• Support
• LAN
• Microsoft 365
• Mobile
• SharePoint
• VPN
• Windows
• Office 365
• macOS
• TCP/IP

More

We are a long-established IT services business supporting organisations across Kent and the wider UK. We work with customers of all sizes across a broad range of industries, giving our team exposure to a diverse mix of environments, technologies and support requirements. This is a genuine home-based opportunity with occasional travel to customer sites across Kent when issues cannot be resolved remotely, typically around once or twice a week depending on customer needs. We offer a 37.5-hour working week, Monday to Friday, with rotating shifts of 8:30am to 5:00pm and 9:00am to 5:30pm. Business mileage is reimbursed, and we would like you to live within a reasonable travelling distance of Maidstone and the wider Kent area.

last updated 30 week of 2026