Technical Support Engineer

Salary: £30,000 - 40,000 per year

Requirements

• We need a good understanding of IP networking, switches, firewalls, routers, and VPNs.
• We need IT support or helpdesk experience.
• We need experience with patching, system upgrades, and remote access support.
• We need strong communication skills and a self-driven approach.
• We prefer experience with FAT testing.
• We prefer familiarity with SQL and database technologies.
• We prefer experience integrating platforms and systems.
• We prefer active certifications in relevant security, IT, or networking areas.
• We need a self-motivated and proactive approach.
• We need a strong analytical and problem-solving mindset.
• We need someone who is comfortable working in a dynamic, small-team environment.
• We need a full UK driving licence and access to own transport.

Responsibilities

• We will preconfigure and prebuild security and IT systems before they ship to customer sites.
• We will set up networks, servers, workstations, and a variety of IoT devices.
• We will carry out FAT testing of systems and solutions in our Manchester facility.
• We will provide commissioning support for our professional services team.
• We will work with customers to extract requirements and data from existing systems.
• We will design migration methodologies and migrate information into new systems in the required formats.
• We will provide remote technical support via service desk, telephone, and out-of-hours channels for field-based engineering teams.
• We will support platform, system, and security upgrades on customer, hosted, and maintained systems.
• We will maintain and create documentation for systems and processes.
• We will maintain documentation for processes, systems, assets, and credentials.
• We will play a key role in transitioning legacy systems to new solutions.

Technologies

• Hardware
• IoT
• Support
• SQL
• Security

More

We are a small, agile team that values collaboration, ownership, and impact. This is a hands-on role that goes beyond traditional support, giving us the opportunity to work directly with new solutions and physical hardware that matter to the business. Based in our Manchester facility, we support field-based engineers, customers, and professional services delivery across a variety of security and IT systems. If you enjoy variety, responsibility, and working in a dynamic environment, we would like to hear from you.

last updated 22 week of 2026