Desktop Migration Support Engineer

Salary: £? - ? per year

Requirements

• Experience working in a Desktop Support, IT Support, Service Desk, or End User Computing support role.
• Strong troubleshooting and problem-solving skills across desktop operating systems and applications.
• Excellent customer service and communication skills.
• Comfortable working directly with end users in a support-focused environment.
• Ability to manage multiple priorities while maintaining high levels of customer satisfaction.
• Positive, proactive attitude with a willingness to learn new technologies and processes.
• Exposure to virtual desktop technologies such as Citrix, Horizon, or similar platforms.
• Experience supporting remote access solutions and geographically dispersed users.
• Experience participating in desktop refresh, migration, or deployment activities.
• Familiarity with IT support processes and service management practices.

Responsibilities

• Provide day-to-day desktop and end-user support, ensuring a positive customer experience.
• Troubleshoot and resolve desktop, application, hardware, and access-related issues.
• Support users through desktop migration activities, including device setup, user onboarding, and post-migration assistance.
• Act as a key point of contact for users, providing clear communication and guidance.
• Support remote working users and assist with remote access technologies.
• Work closely with engineering and support teams to escalate and resolve technical issues.
• Maintain accurate updates on support activities, incidents, and assigned tasks.
• Contribute to user documentation, FAQs, and knowledge-sharing activities.
• Demonstrate ownership of customer issues through to resolution.
• Continuously develop technical skills and knowledge across desktop, virtual desktop, and application support technologies.

Technologies

• Citrix
• Hardware
• Support
• AI
• REST

More

We are recruiting for one of our high-profile banking clients for a Desktop Migration Support Engineer on an initial 12-month contract, with possible extension. This is a hybrid role based in Chester, with three days a week in the office and standard Monday to Friday working hours with some flexibility where required. Our client values a customer-focused, inclusive environment and offers the opportunity to support end-user computing services across business-as-usual activity and desktop migration initiatives while gaining exposure to virtual desktop and application technologies.

last updated 30 week of 2026