Service Designer - Remote

Salary: £130,000 - 140,040 per year

Requirements

• Proven experience as a Service Designer or in a similar user-centred design role
• Active SC clearance
• Strong expertise in designing end-to-end services and user journeys
• Experience creating personas, service blueprints, and experience maps
• Excellent collaboration, communication, and stakeholder management skills
• Experience in regulated or government environments
• Familiarity with GDS standards and digital service frameworks
• Experience working with design systems or multidisciplinary teams (nice to have)
• Knowledge of accessibility and inclusive design standards (nice to have)
• Familiarity with interaction design, UX, or digital transformation programmes (nice to have)
• Relevant certifications in UX, service design, or human-centred design (nice to have)

Responsibilities

• Mapping and designing end-to-end service journeys, including touchpoints across digital and non-digital channels
• Creating service blueprints, personas, and experience maps to inform design and decision-making
• Collaborating with delivery teams to embed user-centred design principles in service development
• Advising on best practices in service design and supporting continuous improvement
• Ensuring services meet accessibility, inclusivity, and regulatory standards
• Integrating research insights into design solutions and iterating based on user feedback
• Communicating design decisions and rationale to stakeholders across technical and non-technical teams
• Ensuring alignment with GDS standards and government service design principles

Technologies

• Support
• UX UI Design

More

We are seeking an experienced Service Designer with active SC clearance to support a Central Government department on a major digital programme. This fully remote role is ideal for someone with strong service design expertise and experience shaping end-to-end user journeys, meeting accessibility and regulatory standards. We pride ourselves on our diverse and inclusive community and encourage applications from individuals of all backgrounds. Our success is driven by our people, united by the spirit of partnership to provide the best resourcing solutions for our clients.

last updated 16 week of 2026