Professional Services IT Technician

Salary: £30,000 - 30,000 per year

Requirements

• Full, clean UK driving licence.
• At least 3 years of experience working within a Managed Service Provider (MSP).
• At least 1 year of onsite experience delivering IT projects or support.
• Strong Microsoft 365 knowledge.
• Proven background in delivering IT projects from planning through to completion.
• Excellent organisational skills and time management, with the ability to manage multiple projects and relationships simultaneously.
• Confident communication skills and strong customer service ability, with the ability to explain technical concepts in plain English.
• Strong troubleshooting ability and the initiative to resolve issues independently.
• Willingness to continually enhance technical and project-delivery knowledge.
• Experience and understanding of server installations and network setups is desirable.
• Experience planning and executing Microsoft 365 migrations is desirable.
• Experience with VoIP telephony installation and configuration is desirable.
• Awareness of cyber security best practice and the Cyber Essentials scheme is desirable.
• CompTIA, Microsoft, or similar certifications are desirable.
• We value respectful, accountable, team-oriented, versatile, inspirational, and positive people.

Responsibilities

• Deliver client and internal projects both remotely and onsite to a high standard and within agreed timescales.
• Attend customer sites to carry out hands-on installation and implementation, including server installs, device rollouts, VoIP installations, office moves, and new infrastructure setups.
• Plan and deliver Microsoft 365 migrations and tenant configurations, including Exchange Online, SharePoint, Teams, and Entra ID.
• Build and configure servers, networks, and endpoints as part of new infrastructure and office-move projects.
• Identify and resolve issues relating to ongoing or completed projects, escalating where appropriate to keep delivery on track.
• Deliver excellent customer service throughout each project, communicating clearly and maintaining a calm, professional approach.
• Keep clients and key stakeholders updated on project progress at every stage.
• Communicate active and ongoing projects with relevant internal departments to ensure seamless delivery.
• Assist with the technical pre-sales scoping of projects to support accurate planning, resourcing, and quoting.
• Manage multiple projects and customer relationships simultaneously, prioritising effectively to meet deadlines.
• Document completed projects accurately within our in-house documentation system.
• Record solutions to common and complex problems to support knowledge sharing across the team.
• Carry out all work with a strong focus on information security and data protection, supporting our ISO 9001 and ISO 27001 requirements.

Technologies

• AI
• Support
• Microsoft 365
• Mobile
• Network
• Security
• SharePoint
• Office 365

More

We are Dufeu IT Solutions Ltd, a successful, forward-thinking and motivated Managed Service Provider based in Finedon. We deliver IT, Cyber Security, VoIP Telephony, Business Mobile, and AI and Automation services, and we have supported more than 100 businesses nationwide for over a decade. We are recruiting a full-time, permanent Professional Services Technician to join our growing team, working Monday to Friday from 8:30 am to 5:30 pm with onsite customer visits. The role includes a company van for onsite work, a Royal London pension plan, team social events, employee of the quarter rewards, a potential agreed remote working arrangement, and a company bonus scheme. We are committed to your development through a structured onboarding plan, regular 1:1s, targeted training, supported certifications where appropriate, and opportunities to progress within our Professional Services team.

last updated 29 week of 2026