1st Line IT Support Technician

Salary: £33,000 - 50,000 per year

Requirements

• Proven experience in an IT helpdesk role
• Experience in MSP environments (preferred)
• Strong IT and communication skills with the ability to work under pressure
• A proactive, team-oriented approach
• Minimum 5 GCSEs at Grade C/4 or above (including Maths & English)
• Own transport and a valid driving licence preferred (occasional client site visits required)
• Must live within commuting distance of Northampton
• Desirable Skills (not essential):
• VLAN setup and configuration
• Firewall administration and internet connectivity setups
• Server OS installation and Active Directory
• Ubiquiti installation and administration
• Knowledge of ESET antivirus software and Huntress security solution
• Office 365 migration techniques

Responsibilities

• Be the first point of contact for support queries within defined SLA parameters
• Support and manage IT operations for clients
• Monitor and maintain customer backup regimes, escalating issues as needed
• Monitor our security packages and escalate issues as needed
• Assist with software configuration, computer setups, and installations
• Install and manage Office 365 solutions
• Provide first-line support for server infrastructure
• Perform remote installations of new IT equipment

Technologies

• Active Directory
• Excel
• Firewall
• Support
• Office 365
• Security

More

We are Ashby Computer Services LLP, a Microsoft Accredited Managed Service Provider based in Northampton. We are committed to delivering exceptional IT solutions while fostering a professional environment conducive to career growth. We offer competitive salary packages, a comprehensive benefits program including paid exam bonuses and a generous vacation policy, and opportunities for professional development within a supportive and dynamic team. We thrive on innovation and provide exposure to cutting-edge technology, ensuring our team members are equipped to excel in their roles.

last updated 16 week of 2026