Deskside Desktop Support

Salary: £? - ? per year

Requirements

• Experience providing on-site desktop support for end users
• Experience delivering desk-side support during business hours
• Experience taking end-to-end ownership of incidents and service requests
• Experience coordinating with cross-functional IT teams for issue resolution
• Experience supporting user onboarding, including device setup and account provisioning
• Experience managing incidents and service requests using ITSM tools such as ServiceNow
• Strong understanding of accurate ticket logging, categorisation, and resolution tracking
• Experience working to SLAs and following ITIL-based processes
• Ability to prioritise and resolve issues based on business impact
• Experience installing, configuring, and troubleshooting Windows laptops and desktops
• Experience supporting multi-monitor setups and peripheral devices
• Experience troubleshooting hardware, software, and network connectivity issues
• Experience supporting collaboration tools such as Microsoft 365 and Teams
• Experience supporting mobile devices and remote access solutions
• Experience supporting VDI, Citrix, or virtual desktop environments

Responsibilities

• Provide on-site desktop support for end users
• Deliver desk-side support during business hours
• Take end-to-end ownership of incidents and service requests to ensure timely resolution
• Coordinate with cross-functional IT teams for issue resolution
• Support user onboarding, including device setup and account provisioning
• Manage incidents and service requests using ITSM tools such as ServiceNow
• Ensure accurate ticket logging, categorisation, and resolution tracking
• Adhere to SLAs and follow ITIL-based processes
• Prioritise and resolve issues based on business impact
• Install, configure, and troubleshoot Windows laptops and desktops
• Support multi-monitor setups and peripheral devices
• Troubleshoot hardware, software, and network connectivity issues
• Provide support for collaboration tools such as Microsoft 365 and Teams
• Support mobile devices and remote access solutions
• Provide support for VDI, Citrix, or virtual desktop environments

Technologies

• Citrix
• Hardware
• Support
• ITIL
• ITSM
• Microsoft 365
• Mobile
• Network
• ServiceNow
• Windows
• Office 365

More

We are hiring for a Deskside Desktop Support role on an initial 6-month contract in London, with 5 days onsite work required. The position sits within Service Delivery and Desktop Support, focused on providing responsive end-user support and maintaining high-quality incident and service request management.

last updated 30 week of 2026