2nd Line Support

Salary: £18,000 - 24,000 per year

Requirements

• Demonstrated experience in a service desk or desktop support environment.
• Solid knowledge of Windows 11, Android, iOS, Microsoft Office, networking, and PC hardware.
• Experience using Service Desk systems in a fast-paced environment.
• Strong communication skills and a customer-first attitude.

Responsibilities

• Provide 1st & 2nd line IT support over the phone, face-to-face, and remotely.
• Log, diagnose, and resolve incidents quickly using our Service Desk system.
• Escalate complex problems to the appropriate teams while keeping users informed.
• Troubleshoot hardware, software, and network issues across multiple sites.
• Identify ways to make IT support smoother and more efficient.

Technologies

• Android
• Hardware
• Support
• Network
• Windows
• iOS

More

We are seeking a tech-savvy problem solver who thrives on tackling complex IT challenges. As a Service Desk Analyst, you will join our growing support team, where your exceptional service and efficient incident resolution will help drive continuous improvement across our IT environment. If you’re ready to make an impact, we encourage you to reach out with your recent CV.

last updated 26 week of 2026