Access Network Engineer

Salary: £27,000 - 30,000 per year

Requirements

• We need functional knowledge of internet-based networking protocols.
• We need working knowledge of routers, switches, radio equipment, and fibre technologies.
• We need 1-2 years of industry experience in a networking or telecommunications environment, including ISP experience.
• We need experience providing technical support to end users for Wi-Fi and router issues.
• We need experience using network monitoring tools.
• We need experience with network cable terminations, CAT, fibre, and DC.
• We need experience diagnosing and resolving network faults.
• We need experience triaging support tickets, assigning priorities, and understanding different ticket types.
• We need good numeracy and literacy skills.
• We need CompTIA+ Networks certification.
• CCNA, JNCIA, Tetra, and 18th Edition Electrical compliance and safety qualifications are desirable.
• We value knowledge of ONMSI/Viavi, CPE management, OLT platform management, Ubiquiti Cloud Management, Adtran, Nokia, and Eltek/Vertiv systems.
• We need excellent written and verbal communication skills.
• We need strong attention to detail.
• We need a customer-focused approach and a commitment to positive service.
• We need the ability to explain complex technical issues in simple terms.
• We need the ability to work independently, prioritise workloads, and take ownership of projects.
• We need a positive, proactive, and collaborative attitude.
• We value a genuine interest in evolving technologies.
• We prefer exposure to ITIL-based best practice in Service Operations.
• We need a full valid UK driving licence.
• We need the ability to work at heights.
• We need flexibility to work variable shifts, out-of-hours support, and participate in a 24/7 on-call rota.

Responsibilities

• We support, maintain, and upgrade our Fibre to the Premises and Fixed Wireless Access network infrastructure.
• We prioritise network maintenance and expansion activities onsite across FTTP and FWA product lines.
• We install equipment into telephone exchanges and street cabinets.
• We configure devices and support strategic deployment for planned works.
• We carry out fault finding, root cause analysis, and resolution activities onsite and remotely in our NOC.
• We use network monitoring systems and tools to help ensure optimal network performance and uptime.
• We complete system upgrades and configuration changes in line with our processes.
• We provide NOC support, including ticket generation, triage, escalation, and responses to customers and internal teams.
• We test, install, and maintain network hub sites and devices.
• We support the wider Networks team, including NOC, Access, and Core, and provide technical guidance.
• We liaise with internal departments and external customers to resolve network faults effectively.
• We provide subject matter expertise to Network Support Technicians and customers.
• We maintain accurate documentation in our CRM, workflow processes, and knowledge bases.
• We ensure all work is signed off and completed correctly within control processes.
• We assist with inventory management, stock control, and equipment ordering.
• We produce and maintain reports and analytics on uptime, downtime, ticket counts, and resolution times.
• We prepare thoroughly for upcoming work to meet scope, budget, and timeline requirements.
• We participate in our departmental on-call rota to provide 24/7 customer service coverage.
• We provide tier 2 technical support and cover for colleagues when needed.

Technologies

• Cloud
• CRM
• Support
• ITIL
• Network
• Hardware
• Mobile
• Office 365

More

We are Wildanet, a thriving and growing internet provider delivering superfast and super-reliable service to homes and businesses across the region. Equality, diversity, and inclusivity are central to our values, and we are committed to building a workplace that supports colleagues and customers alike. This role is based at our head office in Liskeard and involves a mix of field-based working across Cornwall and Devon, along with some office-based remote support. We offer a competitive benefits package that includes pension, employee assistance support for you and your family, eyecare vouchers, flexible working, bespoke training and development, spontaneous awards, enhanced sick and family leave, flu jabs, death in service benefit, charity leave, complimentary tea and coffee, holiday allowance, free broadband after probation, and access to discounts through our rewards and recognition hub.

last updated 21 week of 2026