Senior ServiceNow Developer | Remote

Headquarters: Remote URL: https://www.toptal.com/

About the Role

We're looking for a Senior ServiceNow Developer to design, build, and maintain enterprise ServiceNow implementations — from module configuration and integrations to platform lifecycle management and technical debt reduction. This is a hands-on development role: requirements and user stories are typically already defined, and you'll execute against them with real platform depth, not just admin-level configuration. Strong overlap with US business hours is required.

What You'll Do

• Develop and configure ServiceNow solutions across relevant modules (ITSM, ITOM, CSM, and others depending on engagement)
• Build and maintain integrations using REST/SOAP APIs, Integration Hub, and MID Servers with existing enterprise systems
• Write advanced JavaScript for ServiceNow scripting — Script Includes, Business Rules, UI Actions
• Follow upgrade-safe, OOTB-first configuration practices, favoring Flow Designer and Decision Tables over heavy custom scripting where possible
• Support platform governance, data integrity, and technical debt reduction
• Collaborate closely with existing product and delivery teams against defined requirements and user stories
• Contribute to platform-architecture-level initiatives such as Now Assist (GenAI), Virtual Agent, CSDM, and ITOM AIOps where applicable
• Support ACL remediation and platform security hygiene

What You Bring

• Strong to expert-level hands-on ServiceNow development experience
• 5+ years hands-on enterprise ServiceNow development experience (8+ years in Information Services overall preferred)
• Advanced JavaScript skills for ServiceNow scripting (Script Includes, Business Rules, UI Actions)
• Strong communication skills for close collaboration with client and delivery teams
• Comfort working within an upgrade-safe, OOTB-first configuration philosophy
• Ability to work independently against pre-defined requirements and user stories

Nice to Have

• Experience with specialized ServiceNow modules: Integration Hub, Performance Analytics, Software Asset Management (SAM), CSM, or App Engine Studio
• ITIL 4 Foundation certification
• Experience with AI-enabled ServiceNow capabilities (Now Assist / GenAI, Virtual Agent)
• Experience with CSDM 4.0/5.0 and enterprise-scale platform architecture

To apply: https://weworkremotely.com/remote-jobs/toptal-senior-servicenow-developer-remote