Salesforce Business Analyst

Salary: £49,920 - 62,000 per year

Requirements

• Experience working as a Business Analyst on Salesforce or CRM platforms
• Strong capability in process analysis, requirements definition, and translating business needs into system requirements
• Understanding of Salesforce concepts such as objects, data models, automation (Flows), and security at a conceptual level
• Experience working closely with Salesforce Developers and technical teams
• Ability to manage multiple stakeholders with varying levels of technical understanding
• Clear and confident communication skills, able to bridge business and technical conversations

Responsibilities

• Work with stakeholders across BIMM to understand processes, user needs, and operational challenges
• Facilitate workshops and discussions to gather clear, structured requirements
• Translate business needs into user stories, functional requirements, and acceptance criteria
• Act as the primary link between stakeholders and Salesforce Developers, ensuring clarity and feasibility
• Review existing Salesforce implementations against MVP definitions and identify gaps or improvement opportunities
• Maintain and prioritise the Salesforce product backlog, ensuring items are well defined and ready for development
• Support testing and validation activities, including user acceptance testing
• Contribute to change management through user guidance, documentation, and communication
• Identify opportunities to simplify processes, reduce manual work, and improve data quality
• Feed insights into the wider Salesforce roadmap and continuous improvement activity

Technologies

• CRM
• Support
• Salesforce
• Security

More

At BIMM University, we are more than just an educational institution; we are a vibrant community dedicated to nurturing creativity and empowering students to reach their full potential. With campuses across the UK, Ireland, and Germany, we offer a diverse range of courses in modern music, performing arts, filmmaking, and creative technology. This is a hands-on, delivery-focused role that involves working in a complex, data-rich environment and supporting the evolution of Salesforce through well-governed, incremental change. We are a values-led organisation, meaning our core values underpin all that we do. In addition to joining a committed and dedicated team, you will have access to 25 days holiday per year (FTE), a SMART pension, and a comprehensive benefits package.

last updated 16 week of 2026