IT Service Desk Engineer

Salary: £? - ? per year

Requirements

• Active SC Security Clearance is essential.
• Proven IT Application Helpdesk or Service Desk support experience.
• Proven experience in an IT/Application Support helpdesk providing direct user support.
• Strong fault-finding, troubleshooting, and first-time fix experience.
• ITIL experience is preferred; ITIL v4 certification or training is advantageous.

Responsibilities

• Provide Level 1 IT support and act as the first point of contact for IT technical queries and issues.
• Diagnose and resolve IT incidents within agreed SLAs.
• Manage a range of IT incidents from members of the public, reliant parties, and Government departments.
• Update IT support incident call documentation within the Service Desk management system, ensuring accurate incident details and call history.

Technologies

• Support
• ITIL
• Security

More

We are a leading global IT transformation business specialising in large-scale Government projects. This is a 5-month contract based in Leeds with a hybrid working arrangement of 3 days per week remote and 2 days per week in our Leeds office. The role is inside IR35 and is expected to start as soon as possible in June or July 2026.

last updated 24 week of 2026