1st/2nd Support Engineer

Salary: £30,000 - 35,000 per year

Requirements

• Previous experience in an IT helpdesk or technical support role (typically 1-3 years)
• Strong working knowledge of Windows 11
• Experience with Azure AD and/or Intune
• Hands-on experience with Microsoft 365 (Exchange, Teams, SharePoint)
• Competence in Active Directory user administration
• Understanding of basic networking principles (TCP/IP, DNS, DHCP)
• Familiarity with ticketing systems and structured support workflows
• Strong analytical, troubleshooting, and diagnostic abilities
• Clear and confident communication skills with a customer-focused approach
• Ability to work independently while managing and prioritising multiple tasks

Responsibilities

• Deliver 1st and 2nd line support across hardware, software, and network-related issues
• Provide support via in-person assistance, telephone, and remote tools
• Configure and maintain laptops, desktops, mobile devices, and associated peripherals
• Administer user accounts within Active Directory and Microsoft 365
• Support Windows 10/11 operating systems and commonly used business applications
• Maintain accurate technical documentation and asset registers
• Escalate complex or high-priority incidents to senior engineers or external partners as required
• Assist with new-starter onboarding and leaver offboarding processes
• Ensure all tickets are logged, monitored, and resolved within agreed service levels

Technologies

• Active Directory
• Azure
• Hardware
• Support
• Microsoft 365
• Mobile
• Network
• SharePoint
• TCP/IP
• Windows
• Office 365
• Cloud

More

We are seeking an experienced and service-oriented Support Engineer to join our team in Vauxhall, London. This full-time role offers a salary between £30-35,000 per annum, along with permanent benefits. As a Support Engineer, you will be providing high-quality technical support in a busy and fast-paced environment, ensuring the smooth operation of core systems while contributing to a consistently positive user experience.

last updated 16 week of 2026