Service Designer - UK

Salary: £40,000 - 65,000 per year

Requirements

• We require strong end-to-end service design experience within complex, multi-stakeholder environments.
• We require proven experience working within Government Digital Service (GDS) standards and frameworks.
• We require hands-on delivery across the GDS agile lifecycle, particularly Beta and Live services.
• We require the ability to use research and data to inform design decisions and shape service outcomes.
• We require experience designing inclusive, accessible services in line with accessibility standards.
• We require confident communication of complex ideas to both technical and non-technical stakeholders.
• We require strong stakeholder management skills, with the ability to influence and challenge constructively.
• We require experience working in multidisciplinary teams including product, delivery, and policy.
• We require the ability to apply iterative design approaches, including prototyping and continuous improvement.
• We require experience leading or mentoring others and promoting user-centred design best practice.
• We require eligibility for SC clearance.
• We prefer active SC clearance.
• We prefer experience designing services within border, customs, or goods movement environments, ideally with exposure to Border Force.

Responsibilities

• We will develop service design concepts with service managers and programme leaders.
• We will lead or contribute across complex end-to-end services, covering both operational change and technical projects.
• We will use evidence and user insight to inform key design decisions.
• We will streamline end-to-end user journeys for frontline staff such as border officers and caseworkers, as well as citizens.
• We will collaborate across teams and engage stakeholders in different operational settings.
• We will work with minimal support while influencing direction and mentoring others.
• We will shape design concepts, contribute to complex services, and embed best practice across teams.
• We will occasionally travel to alternative sites, including operational locations.

Technologies

• Support
• Security
• UX UI Design

More

We are Peregrine, and we are seeking a Service Designer to support the Home Office on the Goods X-Ray Scanning Transformation (GXRST) Programme, a flagship initiative to modernise the UKs border screening capabilities. This is a permanent hybrid role based in Croydon, with work across Home Office and operational environments. As part of our Specialist Talent team, you will support high-impact data, digital, and business transformation projects with the variety of consultancy work and the stability of a permanent role. We offer a full range of benefits alongside your salary, access to learning and development through our Peregrine Academy, and the chance to grow within a team focused on delivering lasting change for our clients and the sectors we support.

last updated 22 week of 2026