Customer Helpdesk Support

Salary: £26,000 - 27,500 per year

Requirements

• We are looking for customer-focused individuals with a willingness to learn strong technical skills.
• We want people who are comfortable and confident communicating with customers via phone, chat and email.
• We need someone who can take ownership of customer issues and drive them to resolution.
• We are looking for candidates who can break down troubleshooting steps simply and effectively.
• Experience working on shift patterns, including weekend rota coverage, is desirable.

Responsibilities

• Identify and diagnose a wide range of technical issues customers may encounter with their broadband connections.
• Ask the right questions to gather information and accurately diagnose issues.
• Use our tools and resources, including diagnostic software and knowledge databases, to support troubleshooting.
• Work towards first-call resolution wherever possible.
• Communicate clearly and empathetically with customers while explaining technical issues in simple terms.
• Maintain patience and understanding when handling complex customer issues.

Technologies

• Support

More

We are Gigaclear, a growing Fibre Broadband company developing fibre-to-the-premises broadband infrastructure in some of the most difficult-to-reach areas of the UK, empowering communities with broadband to rival any city. We offer a strong rewards and benefits package, including a generous employer pension with up to 8% matched contribution, income protection and life assurance, 25 days holiday plus bank holidays, a holiday purchase scheme, Yay Days and your birthday off, health cash plan, 24/7 remote GP access, an Employee Assistance Programme with counselling and legal advice, unlimited access to our online Learning Management System, long service benefits, monthly employee recognition, enhanced maternity and paternity provisions, flexible working, and health and wellbeing initiatives alongside company-funded social events. We work guided by our mission, vision and values: empowering communities with brilliant broadband, connected communities, and our values of Own it, Find the Right Way, Work Together, and Win Together.

last updated 33 week of 2026